We sincerely apologize for this experience with your order. We always strive to ensure all MyIntent products arrive in excellent condition. If there is something wrong with your order, we would love the opportunity to make this right.
Please reach out to us at email@example.com with a description, perhaps a photo of the issue, and a photo of your packing slip. Once we have this information, we will see what occurred and work with you on a swift solution!