Are the Bracelets, Necklaces and Keychains waterproof?
All of our Items are technically waterproof but contact with water will accelerate the aging process of the metal parts of the items. The following is a list of the metals that make up our products along with a description of how each type of metal will age when put in contact with water:
How long can my WORD be? Can I have more than one WORD?
Your WORD can be up to 14 characters. You may have multiple WORDs as long as your total characters don't exceed 14 (a space counts as 1 character).
How to adjust my Bracelet or Anklet
All of our bracelets and anklets feature an adjustable knot opposite the token which allows you to:
Easily adjust your bracelet or anklet by pulling on the two strings on either side of the adjustable knot.
Put on or take off your piece with ease
See the visual instructions below to learn how to...
How to clean my token
For Nickel, Black, Silver Plated and Gold Plated tokens: use a wet cloth to gently clean the token with water ONLY, do not use any other product or it might damage the token's coating and plating!
IMPORTANT: Use the cleaning method below for BRASS tokens ONLY!
Our Brass tokens are not plated,...
How to remove the extra string from my bracelet
Check out this video tutorial to learn how to remove the extra string from your adjusted bracelet while still keeping the bracelet intact:
How will my WORD show on the Token?
Every letter of every WORD on a MyIntent token is stamped by hand, not a machine. We have had the privilege to create thousands of WORDs and WORD combinations over the last few years! Here are the rules we follow to make sure your WORD looks perfect, every time.
Your WORD will be s...
What are the sizes for the Bracelets and Anklets?
All our bracelets and anklets are made with an easy slip knot to adjust to your wrist or ankle size!
At their widest, the circumference of the bracelets measures about 10 inches to fit through your hand. And the circumference of the anklets measures about 11.5 inches to fit through your foot.
What are your chain Necklaces and Keychains made of?
All of our chain Necklaces and Keychains are made of Brass and are coated with a mixture of materials we are unfortunately unable to identify the exact composition of.
If you are prone to experiencing allergic reactions to worn materials, we suggest considering an item made with string (our Brac...
What are your Tokens made of?
Here is a list of all our tokens and what they are made of:
Brass: Brass only
Nickel: Brass plated with Nickel
Black: Brass plated with Black Nickel
Silver Plated: Brass plated with Silver
Gold Plated: Brass plated with Gold
Rose Gold Plated: Brass plated with Rose Gold
What can I do if the knots of my Bracelet are breaking?
All of our bracelets are made by hand, and although we have a quality control process in place, some pieces might be a little more fragile than others.
If your string breaks within the first 45 days of receiving your item, please send us a photo of your damaged bracelet at email@example.com and ...
Which characters and languages can I use for my WORD?
We're excited to hear you are working on finding your WORD! At this time, we only stamp using the English alphabet comprised of 26 letters from A-Z.
For languages with a different alphabet we suggest to spell it out phonetically, like "LOVE" in Chinese would be “AI”.
WORDs are stamped in uppercas...