Shipping & Delivery

  • How will I know my order has shipped?

    You will receive a shipping confirmation email once your order is being processed. Once you have received this email please allow 24-48 hours for your tracking number to update. Please keep in mind delivery dates may change due to unforeseen weather conditions or holidays.
  • I entered my address wrong, how can I correct it?

    We do our best to get your order processed as soon as possible. Once your order is placed it typically takes 1-2 business days for it to leave our studio. If the address you have provided with your order is incorrect, we recommend that you reach out to us at serve@myintent.org (mailto:serve@myint...
  • I received my order but something is wrong. What can I do?

    We sincerely apologize for this experience with your order. We always strive to ensure all MyIntent products arrive in excellent condition. If there is something wrong with your order, we would love the opportunity to make this right. Please reach out to us at serve@myintent.org (mailto:serve@myi...
  • What are your hours of opertion and when are you closed for business?

    Our regular hours of operation are Monday - Friday 8:00am-4:30pm (PST). We will be closed for business during the following holidays which will count as non business days in regards to deliveries. Customer service will be closed and the Postmates shipping option will be unavailable on these holid...
  • What are your International Shipping Rates & delivery time estimates?

    The time and cost of delivery depends on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to receive your order from the time you place your order, our business days are Monday to Friday: DHL Standard ...
  • What are your USA Shipping Rates & delivery time estimates?

    We offer Free Standard Shipping for all orders and the option to pay if you would like to expedite your order. The time and cost of delivery depend on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to...
  • What do I do if my tracking number shows my package as delivered, but I can't find it?

    Be sure to verify your shipping address was entered correctly. This information is found in your confirmation email. Look for a notice of attempted delivery. These notices are usually affixed to your front door, or mail box by the shipping company. Look around the delivery location for your packa...
  • Where is my order?

    As soon as your order is being processed you will receive an email notification with your shipping information & tracking number. Just click on the tracking number link to track your package anytime, and to view the location of your package in the delivery process. After you receive the email...